SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktoks-store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.tiktoksstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
다 깨져서 왔어요...
Merci génial comme dans la photo
Cool thing, it came quickly
cool
Nickel! convient parfaitement à ça que je voulais !!!! merci je recommande !
Stick Incense OK. Pomylony address. Instead of shipping to paczkomatu was sent address paczkomatu.
Exactly as the picture and so cool
.
Love really
it came after a week from china to germany I was so surprised and I love it! the smell is calming and the smoke falls just like on the product picture
Yes but I got a different one then what I wanted but the one I got it’s so much cuter
Very beautiful! When you received SMS from the mail. Conforms to
The parcel came literally weeks for 2 in Lithuania, well packed in foam. Very happy.
super cute i love it
polecam
Recommend, great Delivery fast, exactly as the picture
Arrivé dans les temps, aucune fissure rien, seul problème il y a 19 et non pas 20 cônes gratuits mais rien de grave je recommande.
very small but it works
Well reçu
He's very good, a little small for me
The figure fully corresponds to the description. Beautiful, miniature ceramic figure. Well packed.
Thanks. Arrived in good condition
W
Thank you very much goods delivered all excellent good luck
Plus petit que je le pensais mais c'est parfait quand même je recommande
Cool thing. Came quickly and whole. The only thing is that in the pictures presented by the store all the "Wells" (this is me about the recess where the smoke should be accumulated) look deeper than in fact, but but
Love love love amazing
Cons
Originally bought this for a friends gift, will be buying for myself too soon as I love it! Quality and everything is great, thank you. Was also delivered very quickly - around 10 days.
Very small
Perfect, it came much earlier than expected, very good. Seller % recommended
It came in a box, everything is whole, in the case have not yet tried
Smoking class, as in the photo, the order went three months to Latvia, the store and I recommend
Came whole, already tried
Arrived quickly. Very well packaged. Everything I ordered is here. Very cute and well made gadget, smaller than I expected (good thing for me). Perfect as gift. Satisfied. I recommend.
Thanks!!! Very fast and safety delivery!! Spacial Thanks for a present!!! Good luck and Happy deals!!!
Cool piece Looks neat
Perfect
it is working very good, i like it. dont be disapointed, i made a little wind around it so it didnt fall where it should go
Super relaxing, I arrive very well packing and on the expected date
To Germany delivered very quickly, 2 weeks, everything is well packed, without damage, I'm happy with the store, I recommend.
Красиво. Дыма много , как на картинке. Запах не очень.
crsma
Super
I'm very satisfied, very-very-very cute, cuteeeeee! :) Thank's!
Super cute, the smell of the pink one is not my favourite but I'll try the others. super careful shipment and very very fast. I reccomend it it was inside this plastic thing so in no way it could be broken.
Nice product!
Small but nice. And the store is kind enough to pack the item nicely to ensure its good condition upon arrival.
Looks like the picture, just thought that it be something bigger. Did it have not tried
Miracle
Cool, better than I expected, it took a while to they post and arrive in Brazil
Unfortunately, the stand came broken, wine delivered. I'll order more and hope that everything comes whole
It came whole and fast, looks pretty. Pradovets and the goods I advise.
Item arrived super fast. Look just like in the picture. תוודה
She's so small, I thought she was bigger, but these are my expectations, if there is no such effect additional feedback
Oche
Very good thank you
It came here in this condition, I do not know whose wine the sender or mail but I'm not happy with the goods received, I bought for a gift.
Such as in photo
very good
Cones on the smell of not one did not like the stink well, delivery to the Moscow region took exactly 19 days
Was packaged very well thank you
Veey accurate. Bigger than expected after reading some reviews. I love it and recommend it strongly. Fast delivery to Netherland.
Perfect. As I expected. It took a little while but it got pretty wrapped up. It's a wonder. I loved him.
The parcel ordered 26.09.2020, and received 16.11.2020. The parcel was badly crumpled. Thought the ceramic chicken would be damaged. But after unpacking the parcel it was clear that nothing was damaged. Everything works great. Some pictures of the goods.
Perfect!!!
Everything is just super! I'm delighted, while the truth of a smooth waterfall did not work, but I will try) Thank you very much to the store! Very fast and quality delivery
Thank you so much to the store. It all came out whole and not harmful. Very satisfied with the order. We'll order more. Product and seller recommend!
Delivery about month. Very well packed. Awesome as on picture. Happy with my purchase
don’t use coloured ones on white table
Goods consistent with the description. Recommend.
Love it!
Very good packed. Quite fast delivery. Looks as described. Not tested yet. On the photo with cup to understand size.
Such as photo, perfect operation and nice smell :)
Got one for myself and a girly for a friend very happy with the product smoke falls down and is visually stunning. Fast shipping given all shipping issues currently.
Beautiful little fountain. Cones don't feel good. They smell the burnt. I will find in france real it's not serious. On the other hand where you put your Fountain put a protection and sit the fountain on it because it stains and it stains and jaunts. I think it is the product of the cone. Otherwise everything is fine. Thanks to the store for the speed of delivery
Super. Fast shipping
Thank you very much very good
Beautiful thank you
I love it! Package came securely packed, wrapped in may layers of bubble wrap.
53 dni,dość długo,ale całe ładne. Wdospad 8 minut;););)