SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktoks-store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.tiktoksstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Buono
It's just like the description. I haven't tried it yet. Very fast to get there.
Very successful holder, it's a pity that we do not do
The thing is comfortable, keeps well, does not shake. let's see how long it will last on the sticker
A piece of norms, dejit like. Once in the beginning fell off. As I realized, you can attach the same on self-tapping
I recommend
It's about time product strong ניתלה well
Awesome piece
ВСЁ В ТОЧНОСТИ,КАК В ОПИСАНИИ.С ПРОДАВЦОМ НЕ ОБЩАЛАСЬ.ПОСЫЛКА ОТСЛЕЖИВАЛАСЬ ДО ПУНКТА ПРИБЫТИЯ, ПРИШЛА В ТЕЧЕНИЕ МЕСЯЦА.ТОВАР В ЦЕЛОСТИ,БЕЗ ПОВРЕЖДЕНИЙ.РЕКОМЕНДУЮ ПРОДАВЦА.
Great product that holds in place without taking off after several weeks of use. I recommend
Convenient thing! I really liked it! Advise
Corresponds to the description
Item as described, I am very satisfied, everything works, very useful, excellent store
Everything is fine
The description is accurate, the goods were sent and came quickly, but came with marriage. With the store did not communicate
top du top
Cool looks, keeps well
perfect deal +++AAA+++
good product
As the description :)
Fast delivery, excellent!
Cool holder. Color, only, my wife did not like.
Highly recommend!
The article complies with the description. The installation is easy and it sticks well to the tile of the bathroom. It is not a suction cup system but a film to take off that puts it on the wall. Once you put that looks good. Since then, 3 showers have been taken and it works well. To see on the duration. I recommend because it works well!
Good original shower holder. Mounting on the suction cup.
I bought several products in this store. The parcel arrived very quickly, 13 days to Moscow. The track was fully tracked. Very convenient and high-quality bracket. Took one home, one to the cottage. I hope it will last a long time. To store Thank you very much! I recommend it!
Пока все устраивает посмотрю как будет липучий держатель выдерживать лейку под напором воды
Everything corresponds to the description
Very convenient and cute)) Thank you very much!
Lovvvvvvve .... Just as described delivery fast!!
Really fast delivery is a good product