SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktoks-store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.tiktoksstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice pens perfect colors
So coooool
Beautiful color and many sequins
Długopis jak w opisie. Bardzo ładny kolor i super jakość.
Excellent quality! Arrived in the recommended time!
Excellent quality! Happy with the purchase! Thank you!
Very nice color, the ideal for decoration to share article according to the description and relatively fast delivery
Very beautiful! Recommended
Very beautiful ink colors, only orange is a little pale.
Beautiful pens, amazing
Awesome pen, very nice to write. Bright color. You just have to wait a few moments for the ink to dry properly.
Everything is fast and cool!!! Recommend!
The pen is super glittery, I love it. But it does not write as smoothly as I hoped. It's great for doodling!
Super glitter pen, writes perfectly and it shines a thousand fires, very fast shipping and delivery, two weeks for France, very serious store!
I've only had a chance to use the pen briefly, but I'm very happy so far. a lot of gel pens are hard to get flowing, and skip. this one was smooth as satin. I love the reddish glitter in it that gives it just the right amount of sparkle.
Nice pen, looks great. Fast shipping
Quality pens, I order not the first time. Delivery is very fast. Thank you store.
Great pens
These took way longer than they were supposed to but got them and they are very vibrant.
This came super fast and in good condition too!The item looks just like the picture! The ink quality is really good and the same color as the pictures too.
Item received as described.
Writes nicely and very vibrant
Beautiful pens, thank you so much
Everything is fine, thank you to the store!
Half a month on the road. Writes bright, but not enough for a long time, the ink is not enough.
Shipping weeks took a little longer, as soon as it came dont think-Pearl this day-UN data or summer look nice ㅋ ㅋ
perfect 13 daya delivery
Came fast love that, Super fun pen very happy will order more
Great product
Very good pen, write well, ink a lot. very beautiful ink