SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktoks-store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.tiktoksstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good qulity. I'm happy with the solid sole. Recommend
Good quality for such money, the material is pleasant, the sole is dense that will save from bulls and small glass on the beaches, many variations for the use of this shoe
Size fits, I recommend
Они очень яркие, рисунок чёткий, мягкие, прям как на картинке. Пришли очень быстро, даже не ожидали спасибо большое, продовца советую с размером не угадали Единственное на 19.5 см размер 32-33 большие
Good sneakers. You can take a smaller size than on the grid, but you can also count on the grid. They do not stretch very much
Good, quality sneakers.
Pretty fast delivered. They were too big, I think when they get wet they will fly. And so generally cool
Such as the cool picture the size super good quality cool I recommend
Bigger, do not match the size grid
с размером перепутала не тот заказала ,( на 2.5 года надо было по меньше брать,получается на китайский 15 см пришли 35 Россия )а так клевые,придется нам перезаказать
Great!
Pretty)
Everything is super. Long delivery. But this is the cost of the Treasury and coronorus. In May on vacation!!!
Perfect. Recommended.
Быстро, качество на 5+, отслеживалось до места, спасибо!
Хороші , розмірна сітка відповідає реальності ! Підійшли ідеально ! Продавця рекомендую !
ребенку очень понравились! мягкие! сделаны добротно. пришли быстро. трек отслеживался. идут в размер. продавцу спасибо!
Excellent product and fast shipping!
He arrived in 15 days, very fast. Very nice and good terminations look. The good rubber sole on the outside, inside could be a little softer, since they're little kids. I hope they last long enough.
Next in 20dni so pretty quickly. Like them very much
Very happy. Wonderful.
Bright, the quality is high, good packing. came very quickly .. at the foot of 16 cm. Slightly with a margin. I recommend!
Amazing ! Really cute and good fit !! Fast delivery!
Written in size 28/29, in Russian 25 size. Insole 16,5 cm, cool, came very quickly
Ótimo material e rapidez na entrega.
Ha llegado en el tiempo previsto. Es de gran calidad. Sin duda voy a comprar más. Lo recomiendo a otros usuarios, pues van a quedar muy satisfechos. Sin duda una compra magnífica y rentable. Haré más pedidos próximamente, estoy muy satisfecho.
OK
Cool! I really hope that very soon we can try out of the business on the beach!!! In St. Petersburg came very quickly.
10 days to Ukraine, I did not expect this. Beautiful shuziki, everything is OK.
Came bright beautiful comfortable sneakers in a bag. They go on a wide enough paw.
It's a little big, but it's okay it's second pair I buy
Very useful to wear for children in children
I took my daughter to size 30, a little too big. The sole is tough. The quality is excellent, I recommend!
Beautiful and good material.
Sussid on ilusad, tarne kiire, aga saime paki koos märkusega
Okay, the family's great, but it's better. By summer will grow
Good socks, ideal for the pool. The size and length corresponds to the store's description.
Very beautiful and excellent sizes are very happy
Very good slippers
Excellent Product
Excellent but delayed shipping
Met expectations.
Good quality
Slippers came very quickly. thank you
Very good
ok.
Cool, daughter liked
Very good product
very good