SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktoks-store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.tiktoksstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As described, quick delivery to U.K. and works well when in a rush
Livraison rapide. Matière toute douce. Perds quelques fils mais très beau produit pour le prix
Convenient
perfect
Товар так и не пришёл, деньги вернули.
Классная шапочка, правда цвет не такой как на картинке, но все равно красивый, спасибо продавцу, советую
Очень мягкая, приятная к телу, не линяет, на голове держится хорошо
Rewelacja
Very good quality of towels, looks just like the description photo.
Elegant towel, very comfortable. Hair dries faster. Definitely recommend to buy!
Demorou 1 mês e meio a chegar... Mas é igual a descrição
جيدة
Love it. thanks store
Very soft and beautiful fabric quality. I’ll wear today after shower how it works.
Very high quality towel, absorbs moisture well. Recommend
All as in the photo
It's just like the picture, very soft the fabric.
Product complies with the description.
They are of good quality.
Wonderful turban, I really like the functions of its performs, the hair dries quickly, a beautiful towel in color
A very convenient thing, does not unfold like a towel at the expense of a button. Twisted and can do makeup. For a month it came to Kiev by ukrmail. The color is greenish blue, in the photo it does not convey well
Рекамендую, девочки в восторге.
Very nice towel, great colour and a teddy bear button. Not so absorbant as a cotton towel but anyway it does the job well.
labai svelnus,viskas ok
Thank you so much. I love it
Super! Polecam
good product
Very beautiful and has soft material
I love it
Consistent with the description. Nicely done. Shipment dotarła after time.
Kolor zgodny z opisem, miły w dotyku, polecam
З
Very soft, dense!! Super!!!
A towel of good quality. Corresponds to the photo and description!
For my wife's happiness!
Thanks good for me
Excellent Products
super store
Is OK
Just like the picture
llegaron en buen estado y no tardaron mucho. recomendados
perfecta me encanto seca muy bien él pelo es suave comoda gracias
Genial
No package
material is very good
All Super
The product arrived and it is as described as soft and nice thanks to the store
Good, thx
ok
nice material
Very convenient, well sits! Only pity that does not absorb water (
Description was good, but zamawiałem 3 colors and got one
24.04 ordered, May 19 received. Executed well. Until I tried it.
As in picture!
Beautiful and good quality. Color in real more beautiful than in the picture.
The microfiber towel corresponds to the description and performs its function on all 100%! Perfectly absorbs moisture and keeps well on the head. Bought for her daughter-she really likes it! I'll order myself too! One of the best purchases on Ali! I recommend to everyone to purchase this!
It went to Moscow for a month. From 13.03.2020. The material is soft. Hair fits.
Delivery fast, 2,5 weeks in the Moscow region, track tracked. Quality very much! Thank you very much!
The virus didn't send. The money was returned.
.thx .. nice
Great thing. Girl 8 years old
Cool Material Terry, swietnie chlonie water, good size wlosy for arms mieszcza Sie perfectly
Ordered 03.01 notice received 10.02. The track was not tracked. The fabric is soft, though the button was not sewn, but simply threaded through the fabric. But that's okay. Seller recommend!
Nice soft fabric and quick shipping.
And come with a little late for Customs problems now all affixed to the communication with the store and óptima.
Product cool, good workmanship, meets your function, however it does not absorb water as soon as oczekiwałam.
Towel for fast drying hair. Very good absorption. Good quality. Free France in 2 months
Perfect I'll in recommend else it on
Description and picture corresponds. The material is soft, moisture absorbs quite well. The only thing that sticks out a lot of threads near the Loop. And so quite OK, happy.
Order came for a month