SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktoks-store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.tiktoksstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice.
Notification sound from the device Annoying sound from the device
i really love it!
At the top!
OK OK
Works great!
Very beautiful, ameeei as description
Super fast came within paru days recommend
It came even earlier than indicate was! The projector is called a to sound with around were spinning but that is solved with something of fabric there under lay.
Very Nice, going to order more
Lamp grade! The child is delighted! When connecting music plays as a strobe in the disco room.
Quality is amazing comparing to the price
Article such as images and fast delivery. 10/10 recommended.
génial , mais quand sa fait un effet nuage qui bouge sa fait un peu de bruit après c'est très beau J'ai eu aucun communication avec le vendeur
Great! I'll recommend another one.
Labai ilgai keliavo, mazdaug apie 2 menesius, bet sulaukta preke galiausiai labai nustwbino savo kokybe! Rekomenduoju!
Franchement n'hésitez pas, il est super ! Meilleur achat mise a part le carton qui est un peu défoncé.
Came in 15 days and love it
Love it! Thank you so much <3
best thing I ever bought
Excellent
Didnt get the time but they refunded my money
Product of very good quality as on the announcement I recommend I received it in 10 days as planned nothing to say opens you buy it closed eyes and the colors are beautiful
Fassssst
Brought quickly, the package is not damaged. It is a pity that there is no instruction for Russian, at least in El.
Good thing! But I still understand their settings here just full) but I like to recommend!
sooo beautiful
i love this light so much. it did not come with batteries for the remote though but all you need and double A. i’m obessed! i highly recommend
Love it
Everything is super, but very long went, more than 70 days
Good!!!!!
Very happy with it
Perfect thank you
Super
I love it but it toke a long time to deliver
Got this for my little brother & he love it, & I do too. I’m actually going to order me one for myself. So far so good, will update if anything changes. Took about 3 weeks to arrive to the US
Good color very relaxing but makes a little noise. Its very well the remote control is good but does not capture well
Beautiful!!!! In the bathroom, in my bed, in my sofa, everywhere he follows me it's great
So sweet.
amazing. beautiful colours and can connect to your phone as a speaker
Fast delivery good product
Very good product
It is неописуемо beautiful. You feel like in space. Worth your money! The camera does not convey all the beauty that you can see with your eyes✨. I advise everyone. Different modes, music through Bluetooth can be listened, sound quality is at a high level. Can be used as a night light as the timer turns on for an hour or 2 hours. Buy, you will not regret!⭐⭐⭐⭐⭐
Beautiful colors, works fine
Such fast delivery!! only took 2 weeks. really cute lights, i recommend!!
Good
Excelente
Polecam !
Beautiful!
So beautiful
Love it
Fast delivery
SOOOOO GOOD. Got it for the kid's and they really enjoyed it!! We brought it out to the lounge for movie nights, to have a sense of 'movie under the stars'!!!
excelente
Bluetooth, music, atmospheric light. What else do you need?
Free shipping really fast and product fatal
J'adore!!! Merci beaucoup.
Good. Good. Product what I expected
Is a atmosphere very beautiful, very relaxing But thought it would get in my whole room (that is very big) but was a part of only hehe pay attention measures before order, if Guys are in this TBM, coz the pictures looks Q it occupy any space right, but not quite, has somewhat that screen projection Handle But is actually very loved
Worth it kids
the device works great and the effect is beautiful
Excellent Lights, all came as described. Well packed, no damage all the way to Australia. Kids are obsessed with these, we brought 3 and going to buy another 3 for other family members. These lights are a hit, bluetooth sound not bad either. Awesome for the price, highly recommend this store, thanks so much.
Great product, thank you
In very good condition and functional, the expected and well-packaged is delayed. Excellent!♡
Perfect