SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tiktoks-store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://www.tiktoksstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stable and durable: Made of reinforced material, durable and long lasting.
Fast shipping, product as described, good quality
Классная вещь, хоть под ноут, хоть под планшет, даже под учебники
Excellent. Recommended!
Does exactly what it's supposed to do. Nice design, stable construction.
nice product
The stand came in excellent condition, thanks to the store!
Everything is perfect! Fast shipping, in 10 days or so came to Spain. It also comes with a bag to keep it, it has stability and is very practical! :)
Faster than expected Det :) shipping faster in home horse.
Exlente store 10 days to Colombia
The store is the best
Excellent
As described, it works well. Very fast shipping
Like the description, it takes a movie to arrive, but the color, the rubber you bring to hold the cool computer.
Another hole for a higher position (for books) would have been nice, but any way the product is fine, as described, and arrived well packaged
Fast delivery, super quality, very stable
Great. The product is excellent and very reliable.
Very good holder. Stable, adjustable and antislip. Thanks
Thankyou +++++
Looks the same as in the photo, pretty useful
Perfect for what I need.
good
Delivery on expected date. Good quality. Perfect for my 15.6 inch laptop. Recommended.
Perfect delivery status, equal q description wine very well packaged cn your sachet and all, I got here faster d what I thought
The product corresponds to the description for all 100%. Convenient and practical! Thank you!
Parece resistant
Same as in the image
Good item to hold the laptop, hope it lasts.
I arrive in perfect condition. Works great, I'm a little small for notebook gamer but it doesn't make any trouble.
All OK, rubberized stand (there are "legs"), does not slip on the table, and the comp does not slip
Very useful
Very nice product
Acceptable quality
It is as described and has arrived within the estimated dates. There's No hitting on him.
It came really fast and received it with good quality.
Great the support for the tidy. Great store and arrived earlier than expected (10 days) Just a cosilla, and it's made, it is possible to put two or three more slots to achieve less inclined positions, well, sometimes I feel like it or I have to have the less elevated laptop, since you have a swing camera, well, being so inclined or elevated isn't worth some online classes. Since, some teachers or sometime, when we do tests or exams, we are required to have the camera always focused and in these cases, the support in its less elevated inclination, it causes the swing chamber not to focus directly on the face, which is an inconvenience. This would easily be solved by achieving lower inclination posture, that is, with two or three more slots at the base of the bracket where it supports the tilt guides.
good item
Fast shipping. Well packed. Stable when you put the pc on top. It has non-slip for both table and pc. The only thing is it's 100% plastic, see how long it lasts.
Perfect, not yet used but looks very good, would buy it again.
Very practical.
Good product, recommended store.
great
great item, arrived very quickly
The package was well kept and preserved, the product is equal to the description.
Fast delivery. Good product. Highly recommended
Right product.
Various Positions, acceptable material, rubber at the bottom so that it does not slip. Adaptable in size. Good Shopping
Great!
I love it! Very practical
I arrive very fast, product such as description and very useful, very compliant.
As in description and sent quickly
it was indeed the exact item I ordered and was delivered to my address, great work ✌
i liked it
nice design...
The stand safely came in a reinforced package and a spandbond case. Unfolds with effort. I use a few days, laptop 15.6 while it withstands. The stand allows you to make printing on the laptop more convenient.
It's OK!
I loved it! It came very soon and it's just like the picture. Graciassssss
Thank you. Very good item, exactly what is needed .
Arrived fast, less than 30 days. Equipment works according to specifications reported on site
Thanks for fast shipping. Delivered in 10 days. Product ise very good and usefull. Thankss..
As advertised, good build quality for its price.
Very useful. I feel cervical relief immediately. It has nice presentation
Material plastic, but take the notebook… well functional!!
Good and Safe arrival for this item, Looks good and also provide me the function I was needing, I recommended this, also arrived at time. Good to and safe product arrival, it looks good or also gives me the function I was needing, I recommend, it also came in good time.
Faster shipping than expected, good product and as seen in photos.
Fast delivery to the point of issue in Moscow. Excellent quality. With a cover.
Received item as described. It just took a while to get them.
A great item. it comes with a case, good for traveling. The delivery was very fast, only 11 days.
It came very quickly, after 2 weeks. It also looks just like on the pictures and is of good quality.
good and fast
very good product. has a very good quality and works perfectly. easy of use and the plastic has a good termination
The product is shipped very fast less than half the time it was registered at the time of placing the order well done, thank you very much
Very practical, and easy to use